| Estimated Transit Time(3-14 Working days) | |
| VIC | 3-6 Working days |
| NSW | 4-7 Working days |
| ACT | 5-7 Working days |
| QLD | 4-8 Working days |
| SA | 3-7 Working days |
| TAS | 5-10 Working days |
| NT | 7-14 Working days |
| WA | 5-12 Working days |
Our courier company cannot deliver to PO BOX addresses
Any orders placed after these dates may not arrive in time for Christmas.
The installation charge is based
on the delivery and installation package. If the
item has already delivered the standalone installation
charge applies. This is an extra $70 on top of standard
delivery.
For large items over 40kg: due to occupational health
and safety someone must assist the courier drive
with unloading the item as it is too heavy to be
move by one person. If you do not have anyone to
assist the dive then a tail gate truck will be required
to unload the item. The tail gate service will incur
an additional charge. Please contact us via email
after the auction has ended.
If you suspect that the item is damaged upon delivery. Please do not sign any papers and contact us immediately. What you must do is sign the “goods need to be inspected” on the consignment. We will also require that you email us some photos of the damaged parts within 3 days of delivery so we can replace the necessary parts.
[Terms and Conditions of Delivery]
1. Delivery Time Frames
Delivery time frames are not guaranteed and are rough estimations
given to us by our allocated couriers. Delivery is only
available from Monday to Friday, 9:00am – 5:00pm. Please
do not allocate hours as the courier company cannot deliver
within allocated time frames.
1.1. Late Deliveries
We or our carriers will always try to arrive on time, but
will not be held responsible for late arrival due to unforeseen
circumstances.
1.2. Refund and Replacement
In accordance with our courier’s guidelines, refund or replacement
due to delayed deliveries can only be arranged 25 working
days after dispatch.
2. Door to Door Delivery
Our delivery service may vary among carriers. Since most
carriers deliver to the curb side immediately adjacent
to their vehicle and regard inside delivery as an extra
service cost, it may be necessary for you to assist or
move merchandise into your home, this is especially relevant
if you live in a block of flats as carriers will only
deliver to the ground floor entrance to the block.
Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday - Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.
2.1. Non Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations
deliveries above or below ground floor are at the carrier’s
discretion and are not guaranteed. This includes (but
not limited to) steps that are immediately outside the
premises, which are required to climb in order to gain
access to the property.
2.2. No-one Home
If when the carrier arrives with your goods after pre-arrangement
without an Authority to Leave Unattended and there is
no-one present to receive them, they will be returned
to the carrier's depot, or to the supplier. In this case
you will be liable for charges for re-delivery. If the
order is subsequently cancelled, you will be liable for
all carriage charges and a 15% restocking fee also.
2.3. Warranties
Fitness equipment delivery and installation is done by trained
professionals from or contracted by Lifespan. Fitness
equipment installation by contractor does not alter or
add to Lifespan's standard warranty or delivery terms
and conditions.
3. Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations
someone must assist the driver with unloading the item
if it is too heavy to be moved by one person. If no one
is available to assist, a tail gate truck will be required
to unload the item. The tail gate service will incur an
additional charge. Please contact us via email or phone
if this is required.
4. Short Deliveries and Damage to Packaging
You are responsible for counting the amount of cartons you
receive and ensuring that this amount matches the amount
on the carrier’s delivery note. If this amount does not
exactly match what you have received, you must note the
number of cartons on the carrier’s delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at support@lifespanfitness.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.
Short deliveries and damage to packaging must be reported to Lifespan within 2 working days of signing. Neither Lifespan nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
5. Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These
items may have a 48-hour dispatch time, and can be expected
to have a delivery time of 3 to 10 days depending on location.
6. PO Box and GPO Box Addresses
Delivery cannot be made to PO Box or GPO Box addresses.
7. Will Not Fit
If it is found that the product 'will not fit' through/around
any doors/stairwells etc. and the product is subsequently
returned, you are responsible for all outward and return
carriage costs and a 15% restocking fee is applicable.